Frequently Asked Questions
Find answers to common questions about our spiritual items, orders, and services.
Can't find what you're looking for?
Try using Ctrl+F (or Cmd+F on Mac) to search this page for keywords, or contact our support team at [email protected]
General Questions
What is Buddha Crafter?
Buddha Crafter is a specialized online store dedicated to providing authentic, handcrafted spiritual items and meditation accessories. We source and create high-quality Buddhist artifacts, meditation tools, and spiritual decor to support your spiritual journey and meditation practice.
Are your products authentic?
Yes, all our products are authentic and sourced from skilled artisans who specialize in traditional spiritual crafts. Many of our items are handcrafted using traditional methods passed down through generations, ensuring both authenticity and spiritual significance.
Do you offer custom or personalized items?
We offer select custom and personalized items, including engraved meditation bowls, custom prayer beads, and personalized spiritual artwork. Custom orders typically require 3-7 business days for completion. Please contact us at [email protected] for custom order inquiries.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other secure payment methods. All transactions are processed through secure, encrypted payment gateways to protect your information.
Can I modify or cancel my order?
You can modify or cancel your order within 2 hours of placing it, as long as it hasn't entered the fulfillment process. Please contact us immediately at [email protected] with your order number. Once an order has been processed and shipped, modifications are not possible, but returns are accepted according to our return policy.
Do you offer international shipping?
Yes, we ship worldwide! Shipping times vary by destination (7-28 business days), and customers may be responsible for any customs duties or taxes. Some regions may have restrictions on certain spiritual or religious items, and we'll notify you if any restrictions apply to your order.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days, expedited shipping takes 3-4 days, and express shipping takes 1-2 days. Shipping times vary by destination and may be longer for remote areas. All orders are processed within 1-3 business days before shipping.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $69.99 to many destinations. Free shipping excludes remote areas and expedited shipping options. Some international destinations may have different thresholds - check at checkout for details.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package using this number on the carrier's website, or log into your account on our website to view order status and tracking information.
What if my package is damaged or lost?
If your package arrives damaged or is lost in transit, please contact us immediately at [email protected] with your order number and photos of any damage. We'll work with the carrier to resolve the issue and ensure you receive your items in perfect condition.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for most items. Items must be in original, unused condition with all packaging and tags intact. Custom or personalized items are only returnable if defective. Please see our detailed Return Policy page for complete terms and conditions.
How do I start a return?
To start a return, email us at [email protected] with your order number and reason for return. We'll provide a Return Merchandise Authorization (RMA) number and return instructions. Please don't ship items back without an RMA number.
Who pays for return shipping?
If we made an error or the item is defective, we'll pay for return shipping. If you're returning due to a change of mind or ordering error, you'll be responsible for return shipping costs. We recommend using a trackable service for returns over $50.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 1-2 business days. The credit will appear on your original payment method within 5-10 business days, depending on your bank or card issuer.
Product Information
What materials are your products made from?
Our products are made from various authentic materials including brass, bronze, crystal, natural stone, wood (teak, rosewood, sandalwood), silver, and traditional textiles. Each product description includes detailed material information. We prioritize sustainable and ethically sourced materials.
How do I care for my spiritual items?
Care instructions vary by material. Generally: clean brass/bronze with gentle polish, dust wooden items regularly, store crystals away from direct sunlight, and handle blessed items with respect. Detailed care instructions are included with each product or available on our website.
Are your items blessed or consecrated?
Many of our items can be blessed upon request during the crafting process. We work with spiritual practitioners who can perform traditional blessing ceremonies. Please specify if you'd like your items blessed when placing your order.
Do you sell authentic antique items?
While most of our products are newly crafted using traditional methods, we occasionally offer authentic vintage or antique spiritual items. These are clearly marked as such and come with certificates of authenticity when available.
Spiritual Guidance
Can you help me choose the right meditation items?
Absolutely! Our team includes experienced meditation practitioners who can help you select items that align with your practice and spiritual goals. Email us at [email protected] with information about your meditation practice, and we'll provide personalized recommendations.
Do you provide information about using spiritual items?
Yes, we provide detailed guides and instructions for many of our products. This includes how to use singing bowls, meditation techniques with prayer beads, proper placement of spiritual statues, and basic blessing rituals. Check the product pages or our resource section.
Are your products suitable for beginners?
Absolutely! We offer items suitable for all levels of spiritual practice, from complete beginners to advanced practitioners. Our product descriptions indicate difficulty levels and include beginner-friendly options with detailed instructions.
Account & Website
Do I need an account to place an order?
You can place an order as a guest, but creating an account allows you to track orders, view order history, save favorite items, and receive exclusive offers. Accounts are free and only take a minute to set up.
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder or contact us for assistance.
Can I save items for later?
Yes! Create an account to save items to your wishlist, which you can access anytime. You can also save items in your cart for up to 30 days before they're automatically removed.
Wholesale & Business
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for qualified retailers, meditation centers, and spiritual organizations. Wholesale accounts require a minimum order quantity and approval process. Please contact us at [email protected] for more information.
Can I purchase items for my meditation center?
Absolutely! We work with meditation centers, yoga studios, spiritual retreats, and similar organizations. We can provide bulk pricing and custom solutions for your specific needs. Contact us to discuss your requirements.
Still have questions?
Our knowledgeable support team is here to help you on your spiritual journey.